Privacy policy - Pixellent Creatives

Last updated: 10 November 2026

This policy explains what personal data Pixellent Creatives Limited (“we”, “us”) collects through pixellentcreatives.com and our social media and messaging channels, why we collect it, how we protect it and the rights you have under the Kenya Data Protection Act, 2019.

Who we are

Pixellent Creatives Limited is a web design and branding studio based at Equity Bank Building, 1st Floor, Kikuyu, Kiambu County, Kenya. We are the data controller for the personal data described here. For any privacy question or request, email info@pixellentcreatives.com.

What we collect

Enquiries: when you use our contact form, we collect your name, email address, organisation (optional), the services you are interested in and your message.
WhatsApp, phone and email: when you contact us directly, we receive your name, number or email address and what you send us.
Newsletter: if you subscribe, we keep your email address.
Project information: if you become a client, we keep contact details, files you share with us, quotes, invoices and project communication.
Website usage: we use Google Analytics and Google Search Console (through Google Site Kit) to understand how visitors find and use the site. This collects information such as pages visited, approximate location, device and browser type and how you arrived. It uses cookies and does not tell us who you are.

Why we use it

To reply to your enquiry and prepare quotes (our legitimate interest, and steps you ask us to take before a contract).
To deliver and manage projects and send invoices (performance of a contract).
To send our newsletter (your consent, which you can withdraw at any time).
To measure and improve the website (our legitimate interest).
To meet our legal and tax obligations.

We do not sell your personal data, and we do not use it for automated decision making.

Who we share it with

We only share personal data with service providers that help us run the studio, under appropriate safeguards:

Hostinger, which hosts our website and email.
Google, for analytics, search performance and business tools.
Meta (WhatsApp, Facebook and Instagram), when you message us on those platforms.
Our newsletter provider, if you subscribe.

We may also disclose information where the law requires it.

Transfers outside Kenya

Some of these providers store data on servers outside Kenya. Where that happens, we rely on providers that offer appropriate safeguards for personal data, as required by the Data Protection Act.

How long we keep it

Enquiries that do not lead to a project: up to 24 months.
Client project and financial records: as long as needed for the project and to meet tax and legal requirements, usually up to 7 years.
Newsletter subscriptions: until you unsubscribe.
Website analytics: according to Google Analytics retention settings, currently up to 14 months.

Your rights

Under the Kenya Data Protection Act, 2019, you have the right to:

be informed about how your data is used
access the personal data we hold about you
ask us to correct data that is wrong or incomplete
ask us to delete data that is no longer needed or was unlawfully processed
object to processing based on our legitimate interests, including direct marketing
withdraw your consent at any time, for example by unsubscribing from our newsletter
ask for your data in a portable format

To use any of these rights, email info@pixellentcreatives.com. We will respond within the time set by the law. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner at odpc.go.ke.

Cookies

Our website uses a small number of cookies. Some are needed for the site to work, such as remembering your language and light or dark theme choice. Others come from Google Analytics and help us understand how the site is used. You can block or delete cookies in your browser settings, and the site will still work.

Photographs and client work

Our portfolio shows work we have created for clients. Where that work includes photographs of people, we rely on the consent and permissions arranged with our clients. If you appear in an image on our website and would like it removed, email us and we will act promptly.

Security

We protect personal data with secure hosting, encrypted connections (HTTPS), restricted access to our accounts and regular backups. No system is completely secure, but we take reasonable steps to keep your information safe and will notify you and the Data Commissioner of a breach where the law requires it.

Children

Our services are for businesses and organisations. We do not knowingly collect personal data from children under 18 through this website.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact

Pixellent Creatives Limited
Equity Bank Building, 1st Floor, Kikuyu, Kenya
info@pixellentcreatives.com